At Paricom, we know that you have enough to deal with without I.T hassles or headaches.
By working with you and your business requirements, we can assemble a truly unique agreement that suits your business and requirements.
We do this by talking with you and listening to your requirements. After we have your exact needs, we tailor an agreement with you to satisfy your requirements. These agreements have:
- Unlimited business hours remote support
- Scheduled maintenance or on-site visits, suited to your requirements
- Proactive monitoring of your workstations and servers
- An allocated primary support engineer
- Regular reviews
From a management perspective, there are benefits like a single predictable bill each month.
The allocated primary support engineer gets to know your requirements personally.
If you are unhappy with the support you are getting, we just ask you give us 30 days to resolve your issues. If you are still unhappy after the 30 days and we are unable to resolve the issues we will let you terminate the agreement without penalties.
Paricom is 100% committed to providing the service and support that you need. All we ask is that you support us in supporting you!